Healthcare in East Africa
Patient records, billing, follow-up, data backup, IT support and security: we help healthcare organisations understand what they need and put practical technology in place.
You do not need a technical team or a finished specification to start a conversation.
The everyday essentials
One joined-up view of your service
Choose what you need now. Add other services as your organisation grows.
Start with the need
Tell us the problem in everyday terms. We’ll help identify the right service, explain the options, and define a practical scope with you.
Patient management
Use a digital patient record to register people, find their information, and support continuity across visits.
Bastion can help with: Bastion EMR, patient registration and Master Patient Index workflows.
Billing and administration
Connect billing activities with patient visits and the services delivered, with workflows shaped around your facility.
Bastion can help with: EMR billing workflows and software or process improvement, scoped to your requirements.
Appointments and follow-up
Plan appointment and follow-up workflows, including reminders through appropriate messaging channels where integrations are available.
Bastion can help with: EMR workflow design and SMS or WhatsApp reminder integration, subject to configuration and provider support.
Data storage and backup
Review the systems and data you rely on, choose suitable storage and retention arrangements, and plan how important information can be restored after loss or disruption.
Bastion can help with: Managed IT, backup and recovery planning, storage configuration, and access controls.
IT and day-to-day support
Get support for the technology staff use each day, with a plan for devices, networks, accounts, and recurring issues.
Bastion can help with: Managed IT, service desk, infrastructure support, and continuity planning.
Security and privacy
Identify practical risks, control who can access systems, prepare staff, and agree what to do if something goes wrong.
Bastion can help with: Cybersecurity reviews, security improvement, GRC, privacy readiness, and incident planning.
Pharmacy and diagnostics
Map how work moves between departments and identify where connected digital workflows or integrations could reduce repeated handoffs.
Bastion can help with: EMR modules and integration planning, based on selected workflows and system compatibility.
Reporting and growth
Improve the way operational information is collected and reported, then plan how systems can expand across teams or facilities.
Bastion can help with: Data and analytics, digital transformation, software development, and future interoperability planning.
A connected facility
A health service depends on more than one application. We can help you plan the people, processes, systems, and support around your priorities.
Explore Bastion EMRWalk-in registration, patient identity, visit history, and clinical documentation.
Organise appointments and plan reminders through supported messaging integrations.
Connect billing activities with care and administration processes.
Coordinate department workflows and information linked to patient care.
Plan how information is stored, protected, retained, and restored if needed.
Keep everyday technology supported while improving protection and operational visibility.
For healthcare across East Africa
A single clinic, a growing hospital, and a health programme working across communities have different needs. We begin with the way your service operates today.
Practical systems and support for patient services, staff, records, and daily facility operations.
Technology planning across departments, locations, referrals, and shared services.
Digital workflows and IT support for diagnostics, dispensing, and coordination.
Support for programme teams, field operations, partner coordination, and reporting needs.
Keep information safe and available
We can help assess your storage and backup needs, plan retention and access, and put backup and recovery arrangements in place. The right setup depends on the systems you use, the information you hold, and your recovery requirements.
Protect privacy and maintain trust
Cybersecurity and GRC support can help you manage access, reduce common risks, prepare staff, plan for incidents, and review applicable obligations. Any exchange of health information needs clear purpose, safeguards, approvals, and appropriate governance.
Specific systems, integrations, messaging channels, storage arrangements, and regulatory requirements are confirmed during scoping. We do not assume one setup fits every organisation.
A straightforward way to begin
You don’t need to know the technical terms or prepare a procurement document before speaking with us.
Explain the day-to-day problem in your own words. We’ll ask about your people, services, and current tools.
We’ll outline relevant services, likely steps, dependencies, and questions to resolve before work begins.
Together, define what to start with, who needs to be involved, and how to plan future improvements.
Tell us what is getting in the way
Start with a conversation about your patients, staff, systems, or day-to-day operations. We’ll help you work out what support makes sense.